The Kaieteur Institute For Knowledge Management




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  • Contrary to what some software vendors would like you to believe, KM does not come shrink-wrapped in a box, or via software as a service. 
  • And knowledge mastery cannot be acquired simply via the installation and deployment of some software system.
  • KM is ultimately about what people know. How they put that knowledge to use purposefully.
  • This goes way beyond the structured and codified information that may be storable in systems.
  • It includes tacit knowledge which is informal, intangible, hard to articulate, expert experience and wisdom, insight and understanding that is intuitive, instinctive, and internalized. 
  • However it also the case that almost all serious knowledge-based innovation today is enabled by software tools. We can think of tools as "congealed knowledge and process smarts".  So that’s why we like to talk about "knowledge enabling” software systems"
  • Like any competent carpenter we need to have available in our KM tool chest, a wide array of powerful technology tools which we can potentially use. They can help us deliver cost effective, efficient, and quality results.  As in golf it takes years of focused practice to develop a high level of knowledge performance and mastery.
  • Smarter tools, used skillfully in the right context, can really move us ahead.
  • In the knowledge-based economy, understanding what software tools can be harnessed to leverage knowledge resources can be of tremendous value. Especially if you have an appropriate context in which you take full advantage of this knowledge.
  • However it also the mental game, the preparation, concentration, dedication, and mindset that we bring to the knowledge game that determines how well we play the game.

Here then is our evolving market segmentation model for the knowledge enabling software market-space.

Our Taxonomy

Category Description

Links To Further Resources or Representative Software Systems Examples

Balanced Scorecard


(for communities of interest, communities of practice, communities of commitment, virtual communities, customer communities)

Competency Management

Competitive Intelligence

Content Management  see vendor list

Creative Think-ware
(creativity, innovation, ideas management)

CRM ( Customer Relationship Management )

Data Warehousing/Data Mining

Decision-Support (modeling)

Digital Library

Document Management System 


Digital Game-Based e-Learning
Immersive environments
Business Simulations (Accenture)

Electronic Performance Support Systems

Expert Systems

Expertise Management/Networking

Grid Management Technology

Knowledge Management Enterprise Suite

Help Desk

Human Capital  ( see also Talent Management)

Idea Management
Idea Exchange; Idea Campaigns; Tournaments; Portals;..

(innovation, invention, thinking, creativity)

Intellectual Asset Management
Intellectual Property

Intelligent Agents 

Intellectual Capital

Knowledge Based Engineering  (Dassault Systems)

Knowledge Based Innovation Assessment

Knowledge Mapping

Knowledge Markets/Knowledge Exchanges

Performance Measurement

Personal KNOWLEDGE MANAGEMENT (PKM) (Dave Pollard)


IBM Web Shere Portal

Microsoft Share Point

Product Development

Project & Configuration Management

Question & Answer Exchange

Search & Retrieval
(including text mining etc )

Service & Support

Simulation, Modeling, & Games

Social Software /Social Computing/Social Networking/Social Media
(Blogs, Instant Messaging, and beyond...)

Web 2.0 (Sabre Holdings)

Social Network Analysis

Organization Network Analysis


Talent Management

Topic Maps

Vertical Industry Related Software Systems With Knowledge Enabling ( Embedded) Capabilities (Pharma example)

Video Conferencing/Web Conferencing

Video Streaming/TelePresence

Virtual Reality Systems/ Virtual Worlds/Synthetic Universes



Other Niche Systems, resources...-TBA

Last Update – November 2009.   Kaieteur Institute for Knowledge Management.

© Kaieteur Institute for Knowledge Management. 2009.