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KNOWLEDGE ENABLING SOFTWARE SYSTEMS

 

  • Contrary to what some software vendors would like you to believe, KM does not come shrink-wrapped in a box, or via software as a service. 
  • And knowledge mastery cannot be acquired simply via the installation and deployment of some software system.
  • KM is ultimately about what people know. How they put that knowledge to use purposefully.
  • This goes way beyond the structured and codified information that may be storable in systems.
  • It includes tacit knowledge which is informal, intangible, hard to articulate, expert experience and wisdom, insight and understanding that is intuitive, instinctive, and internalized. 
  • However it also the case that almost all serious knowledge-based innovation today is enabled by software tools. We can think of tools as "congealed knowledge and process smarts".  So that’s why we like to talk about "knowledge enabling” software systems"
  • Like any competent carpenter we need to have available in our KM tool chest, a wide array of powerful technology tools which we can potentially use. They can help us deliver cost effective, efficient, and quality results.  As in golf it takes years of focused practice to develop a high level of knowledge performance and mastery.
  • Smarter tools, used skillfully in the right context, can really move us ahead.
  • In the knowledge-based economy, understanding what software tools can be harnessed to leverage knowledge resources can be of tremendous value. Especially if you have an appropriate context in which you take full advantage of this knowledge.
  • However it also the mental game, the preparation, concentration, dedication, and mindset that we bring to the knowledge game that determines how well we play the game.

Here then is our evolving market segmentation model for the knowledge enabling software market-space.

Our Taxonomy
 

Category Description

Links To Further Resources or Representative Software Systems Examples

Balanced Scorecard

http://www.actuate.com/products/performancesoft/
http://www.corvu.com/

Collaboration

http://office.microsoft.com/en-us/groove/default.aspx
http://en.wikipedia.org/wiki/Collaborative_software

Community-ware
(for communities of interest, communities of practice, communities of commitment, virtual communities, customer communities)

http://www.tomoye.com/
http://www.communispace.com/
http://www.well.com/user/hlr/vircom/

Competency Management
(HR)

http://www.avilar.com/
http://www.salary.com/HRMS-Payroll/genesyshcm.asp

Competitive Intelligence

http://www.scip.org

http://www.comintelli.com/website/website.cfm

http://www.digimind.com/

http://www.attaain.com/

http://www.cormineid.com/

Content Management

http://www.cmswatch.com  see vendor list

Creative Think-ware
(creativity, innovation, ideas management)

http://www.kikm.org/thinkwave.htm

http://www.debonoforbusiness.com/
http://www.kikm.org/IdeasEconomy2.htm

CRM ( Customer Relationship Management )

http://www.oracle.com
http://www.salesforce.com/

http://www.netsuite.com/portal/home.shtml
http://www.thesoftwarenetwork.com/CRM-Software/

Data Warehousing/Data Mining

http://www.kdnuggets.com/software/ http://www.infogoal.com/dmc/dmcdwh.htm

Decision-Support (modeling)

http://www.ifm.eng.cam.ac.uk/dstools/
http://dssresources.com/
http://www.banaxia.com/      
http://www.microstrategy.com/

Digital Library

http://www.greenstone.org/cgi-bin/library?a=p&p=download

http://www.dspace.org/
http://www.nelinet.net/digital/resources/software.htm

Document Management System

http://www.opentext.com

 http://www.emc.com 

e-Learning
(Education)


Digital Game-Based e-Learning
Immersive environments
Business Simulations

http://www.sumtotalsystems.com/
http://www.brandon-hall.com/
http://www.masie.com/ 
http://www.tatainteractive.com/

http://www.twitchspeed.com/
http://www.insead.edu/facultyresearch/research/CALT.cfm
http://www.forio.com/
http://www.imparta.com/
http://www.indeliq.com/ (Accenture)
http://www.lavamind.com/edu.html

http://www.seriousgamesinstitute.co.uk/

Electronic Performance Support Systems

http://www.epsscentral.net/

Expert Systems

http://www.aaai.org/AITopics/html/expert.html

Expertise Management/Networking

http://www.collexis.com

http://www.oracle.com/us/products/middleware/beehive/index.htm 

http://www.realcom-inc.com/Default.asp
http://www.agilience.com/

http://www.addept.com/

http://www.kandasoft.com/

http://www.intota.com/

Grid Management Technology

http://www.kontiki.com/

http://www.platform.com
http://www.gridforum.org/
http://www.knowledgegrid.net/
http://www.semanticgrid.org/
http://EnterTheGrid.com/

http://kg.ict.ac.cn/

Knowledge Management Enterprise Suite

http://doug.kalish.com/EnterpriseKM.htm
http://www.hyperwave.com
http://www-306.ibm.com/software/collaboration/

Help Desk

http://www.helpdesk.com/

Human Capital  ( see also Talent Management)

http://www.aimworld.com/AIMtalent.html

http://www.meta4.com/

http://www.oracle.com/us/solutions/hcm/index.htm

http://www.sap.com/solutions/business-suite/erp/hcm/index.epx
 http://www.humancapitalinstitute.org/hci/hci.home

Idea Management
Idea Exchange; Idea Campaigns; Tournaments; Portals;..

http://www.ideacrossing.com

http://www.brightidea.com

http://www.zinqo.com

http://www.ideatorrent.org

http://www.qmarkets.net/#home

Ideation
(innovation, invention, thinking, creativity)

http://www.ideationtriz.com/software.asp
http://www.innovation-triz.com/triz/
http://www.thinksmart.com/

Intellectual Asset Management
Intellectual Property

http://www.micropatent.com/ 
http://www.ipmenu.com/ipsoftware.htm
http://www.patentcafe.com

http://www.anaqua.com/

  http://www.iam-magazine.com

Intelligent Agents

http://www.soartech.com

http://aosgrp.com/index.html

http://agents.umbc.edu/
http://www.agentland.com/
http://agents.media.mit.edu/resources.html
http://www.kurzweilai.net/ 

Intellectual Capital

http://www.intellectualcapital.se

http://www.celemi.com

http://www.akwissensbilanz.org/index-en.htm

http://www.intellectualcapital.nl/

Knowledge Based Engineering

http://en.wikipedia.org/wiki/Knowledge-Based_Engineering

http://genussoftware.com/

http://www.solidworks.com/

http://www.technosoft.com/kbe.php

http://www.3ds.com/home  (Dassault Systems)

Knowledge Based Innovation Assessment

http://www.entovation.com/assessment/ksoftware.htm

Knowledge Mapping

http://www.mindjet.com/what-is-mindjet/overview

http://www.thebrain.com/
http://cmap.ihmc.us/
http://www.conceptdraw.com/en/
http://freemind.sourceforge.net/wiki/index.php/Main_Page  

http://www.akri.org/services/kaudit.htm

Knowledge Markets/Knowledge Exchanges

http://www.kikm.org/portal/page2.htm

Performance Measurement

http://www.kikm.org/Knowledge_Measurement_Systems.html
Systems.html

Personal KNOWLEDGE MANAGEMENT (PKM)

http://en.wikipedia.org/wiki/Personal_knowledge_management

http://www.ourpkm.com/wikip/index.php?title=PKM_Tools

http://www.lpcube.com/aware/

http://blogs.salon.com/0002007/2004/02/26.html (Dave Pollard)

http://www.babsonknowledge.org/2005/11/personal_knowledge_management.htm

Portal

http://www.bea.com  

IBM Web Shere Portal http://www.ibm.com

Microsoft Share Point http://www.microsoft.com

http://www.sap.com/platform/netweaver/index.epx

http://www.intranetdashboard.com/

Product Development

http://www.mscsoftware.com/products/
http://npd-solutions.com/ 
http://www.sopheon.com/
http://usa.autodesk.com/adsk/servlet/pc/index?id=12239999&siteID=123112

Project & Configuration Management

http://www.cmyellowpages.com/
http://www.tdan.com/

http://www.cmcrossroads.com/

Question & Answer Exchange

http://answers.yahoo.com/

http://www.allexperts.com/
http://www.liveperson.com/

Search & Retrieval
(including text mining etc )

http://www.autonomy.com

http://www.coginov.com

http://www.kdnuggets.com/software/text.html
http://www.inxight.com/
http://www.convera.com/

http://www.recommind.com

http://vivisimo.com

Service & Support

http://www.consona.com/CRM/Home.aspx

http://www.serviceware.com

http://www.kana.com

http://www.jivesoftware.com

Simulation, Modeling, & Games

http://www.caciasl.com/

http://www.simio.biz

http://www.flexsim.com/

http://www.goldsim.com/

Social Software /Social Computing/Social Networking/Social Media
(Blogs, Instant Messaging, and beyond...)

Web 2.0

http://www.cubeless.com/ (Sabre Holdings)

http://www.brainpark.com/products/overview/

http://www.socialtext.com/

http://traction.tractionsoftware.com

http://www.onlinebusinessnetworks.com/online-social-networks-guide/
http://research.microsoft.com/scg/

http://www.newsgator.com/

http://www.inmagic.com/
http://www.research.ibm.com/SocialComputing/index.html

http://www.ning.com

http://www.linkedin.com

http://www.facebook.com

http://www.friendster.com/ 

http://www.socialnetworking-weblog.com

http://memcatch.com/content/who-memcatch/

Social Network Analysis

Organization Network Analysis

http://www.orgnet.com/

http://www.netform.com/

 http://www.netminer.com

 http://www.sapweb20.com/blog/2009/03/sap-enterprise-social-networking-prototype/

http://www.crossanalytics.com/cna/
http://www.insna.org

Taxonomy

http://www.convera.com/
http://www.dataharmony.com/
http://www.endeca.com/

Talent Management

http://www.taleo.com/

http://www.saba.com

http://www.insala.com/

http://www.authoria.com/

http://www.sumtotalsystems.com 

http://www.silkroadtech.com/

http://www.halogensoftware.com

http://www.hrsmart.com/

Topic Maps

http://www.topicmap.com/topicmap/vendors.html

Vertical Industry Related Software Systems With Knowledge Enabling ( Embedded) Capabilities

http://www.knowledgestorm.com/
http://www.pharsight.com/ (Pharma example)
http://www.entelos.com/

Video Conferencing/Web Conferencing

Video Streaming/TelePresence

http://www.cisco.com/en/US/products/ps7074/index.html

http://www.tandberg.com/

http://www.polycom.com

http://www.thinkofit.com/webconf/
http://office.microsoft.com/en-us/livemeeting/default.aspx

http://www.webex.com/
http://www.genesys.com/

http://www.applian.com/

http://www.youtube.com

http://www.watchit.com

http://www.lifesize.com/

http://www.kontiki.com

Virtual Reality Systems/ Virtual Worlds/Synthetic Universes

http://en.wikipedia.org/wiki/Artificial_life

http://www.artificial-life.com/

http://lindenlab.com/

http://secondlife.com/

http://www.virtualworldsreview.com/

Visualization

http://www.visualcomplexity.com/vc/links.cfm

http://www.msmacrosystem.nl/links.html
http://www.umass.edu/microbio/rasmol/othersof.htm

Workflow

http://www.wfmc.org/ 

http://www.metastorm.com/

http://www.handysoft.com/

http://www.highorbit.com/

Other Niche Systems, resources...-TBA

http://valuenetworks.com/

http://www.sensemaker-suite.com/

http://www.knowledge-management-online.com/

Last Update – November 2009.   Kaieteur Institute for Knowledge Management. http://www.kikm.org

© Kaieteur Institute for Knowledge Management. 2009.