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The e-KNOWLEDGE MARKET AS AN ENABLER OF e-GOV

(Harnessing Next-Generation Knowledge Management )
 

Knowledge-Based Government Conference, 3-5 April 2002, Singapore

Download the Conference Details as an Adobe Acrobat File.

 

Our Viewpoint -  A New "Killer Application " In The Making !
1.The e-knowledge market concept can be a powerful next generation platform for enabling e-gov
 
2. This concept is based on real world on-line business models being field tested today. (See the KIKM e-Knowledge Market Portal and Links to sites :- http://www.kikm.org/portal/page2.htm ).
 
3. While many of these sites are early stage experiments ( and some may fail ), nevertheless we can already envisage a future in which e-Knowledge Markets and Exchanges move beyond mere hubs and portals, to become critical and innovative gateways to e-gov knowledge
 
4. It is possible today to enable the better management of knowledge, not only external to government, but also to drive superior knowledge proficiency and performance within government.

5.Newer companies like our research partners
www.knexa.com ,   www.clerity.com, and many others like them ( see "enablers" in our index ), now offer e-knowledge exchange software on an ASP basis. Cost is affordable, deployment can be rapid.
 
6.In Summary, we see further development, refinement and extension of  e-Knowledge Market modalities as the wave of the future

 

 
What's So New Or Radical About This ?
In the knowledge game, there is a major paradigm shift occurring. It's seismic in its implications. It's as big as the difference between Einstein's relativity and Newtonian physics. Era 1 knowledge management is fuelled by a mindset that's the industrial equivalent to powering cars with gas. It's not bad but it's a limiting mindset. Tomorrow's knowledge management mindset is more akin to the emergence of fuel cells to power automobiles. It represents a disruptive and discontinuous innovation. While transformation to the new thinking and perfecting the enabling technology may take some time, nevertheless the signs are everywhere that the future of knowledge, intellectual capital, and intangible assets, is intimately associated with the growth and development and use of the e-knowledge marketplace.

The big difference ( what's really new ) between yesterday's and today's knowledge management efforts in government, and that of tomorrow, is the fundamental premise that people do not and will not truly share knowledge where there is not some interest for them as stakeholders. ( see KM thought leaders' wise comments -
http://www.kikm.org/portal/index.htm )

The reality is that especially in government, knowledge is power and the tendency to hold onto what you know, hoarding, is deeply ingrained. 

The new thinking and new platform accepts that reality as a fundamental fact of life, ( get's real ), and creates an on-line virtual community environment - the e-knowledge marketplace - where people will have a greater ability, reason, and incentive to want to share and exchange knowledge. 

This also makes more practical sense. Markets have historically always been an intimate part of community development and expansion. They are a natural and organic aspect of every community ecosystem. It is therefore quite reasonable to expect
as we build out communities into cyberspace, that e-markets will be integral to this development. In an increasingly knowledge based economy it just makes great sense that we should be incubating the e-knowledge market as a natural environment for the conduct of knowledge exchange. 

Moreover, markets tend to breed innovation. If we want knowledge based innovation in e-gov, then the e-knowledge market platform, is the preferred platform for getting us there.
 
The e-Knowledge Market platform offers among other benefits -
 
- greater openness and transparency in knowledge exchange
- reduces friction ( streamlines knowledge seeker and knowledge provider demand and supply relationships)
- reduces latency ( less wait time )
- redefines support players roles in a more meaningful way ( knowledge brokers, trust agents, knowledge bankers, etc )
- superior adaptation to change ( get's real about people's mindsets )
- peer metrics - rating systems for giving community feedback on how we did, and for building trust
- potentially greater ROK ( return on knowledge ) for all stakeholders
- accelerated learning
-
the opportunity to create new knowledge-based business models for operating e-gov
- the fusion and integration of e-business and e-knowledge management principles and practices

 

 
 
What Are Some Of Ways The e-Knowledge Market Concept Can be Productively Applied To e-Gov ?
 Here's a brief summary of the opportunity we see for harnessing the e-knowledge market idea for e-gov. This perspective is more suggestive than definitive. No one site is a full articulation of the e-knowledge market idea, and we use a mixture of public sector and private sector sites to suggest future possibilities  :-
The On-Line Knowledge Store
 The Knowledge Store as a gateway to aggregated e-gov knowledge content :-
 
US Department Of Commerce International Trade & Business Bookstore: Knowledge Exchange
The Question & Answer Exchange
Questions & Answer Exchanges - where citizens can ask for and receive answers ( and the knowledge providers  get rated for the quality of their help ) As a lever for creating more responsive, open, trusted, and responsive e-gov ,this can be a powerful lever 

www.question.com
 
The Experts Exchange
Experts Exchange :- on line exchanges where communities of experts are accessible - by citizens, by gov to gov,  biz to gov experts, for free, or for a fee :-
 
Expert Exchange Program in the Drug Field   - http://www.oeko-net.de/ecdp/expert.htm
 
The National Registry of Experts (NRE) - http://www.expert-registry.com/
 
The European Experts' Network for Educational Technology (EENet) : http://www.eenet.org/
 
Experts Exchange.com  http://www.experts-exchange.com/
 
Intellect Exchange.com  http://www.intellectexchange.com
Intellectual Property Exchange
Intellectual Property Exchanges : - (for both protection and leverage of IP assets) - government spending especially on sponsored R&D and  innovation, needs enhanced management just as private companies need to pay greater attention to these assets. In the knowledge based economy there is a great tension between "open source" and "proprietary" approaches. Government will be challenged to find ways of balancing these forces. People in Governments generate new ideas too - licensing these through the Intellectual Property Exchange could be a revenue source or they could be made available for free  For more people even to know what's available, these ideas need an outlet or gateway, and the e-knowledge exchange will become a key platform for doing so.
 
The UVentures.com Web site - http://www.uventures.com/servlets/UVMainPage
 
PL-X.com -- http://www.pl-x.com/

Arizona State University Intellectual Property Exchange ( powered by pl-x.com ) http://techtransfer.asu.edu

 
Yet2.com - http://www.yet2.com/ 
 
Equityengine is an entrepreneur network focused on starting new business ventures. -http://www.equityengine.com/
The e-Learning Exchange
e-Learning
 
In a knowledge based economy, e-gov will create greater opportunities for citizens to access learning on line, and for knowledge providers to make knowledge content available( course, seminars, conferences ). Already some countries are building nation-wide e-learning exchange environments.

A Vignette: ( source: excerpted from www.saba.com )

 
The Country Of Norway   

Saba helps a nation institute a full-scale Internet-based learning network.

Overview:
With the arrival of a new century, Norway, like many countries, found itself facing new economic challenges. Traditional industries such as oil and gas were declining, while the need for more technically skilled workers was skyrocketing. Already 85% of all jobs in Norway required skilled labor. And that percentage was rising.

The Challenge:
To address this trend, the Norwegian government mandated that all workers be given the opportunity to assess themselves against any job role and its associated competencies. As part of this visionary legislation, Norwegian businesses were required to provide training to any Norwegian citizen who desired-or required-it.

The Solution:
A business coalition comprising Norway's largest workers' union and business association formed NKN (The Competence Network of Norwegian Business and Industry), a commercial platform designed to "up-skill" the entire Norwegian workforce. To help create a nationwide learning network capable of serving 17,000 companies and ultimately more than 2.3 million citizens, Norway turned to Saba.

Deploying a seamless learning network throughout an entire nation would be a daunting, unprecedented task. But Saba, with its extensive partnerships and alliances, worked with Norway to configure a learning infrastructure that would be: Flexible enough to effectively address any training level. Fast enough to deliver timely training solutions. Robust enough to integrate multidiscipline learning applications for every industry in Norway.

On August 16, 2000, Norway launched the world's first Internet-based Knowledge Exchange Network. The Saba-built NKN platform successfully unites government offices, universities and vocational schools, trade unions, and workers. The launch marks the first time a country has modeled the practices of successful global corporations to provide greater training and skills to its customers, partners, employees, and suppliers.

The Result:
With the capability now in place to keep its workforce up-to-date with the skills and technologies needed to compete in the Knowledge Economy, Norway is poised for long-term economic stability.

Eventually more than 2.3 million Norwegian citizens from every industry type will have password-protected PC access to the Saba-built NKN platform. The platform currently delivers learning offerings from more than forty worldwide content providers, with that number continuing to swell. Not only will the time-to-competency of Norway's workers be reduced, but the traditional training costs for companies, governments, and schools will sharply decline.

This revolutionary nationwide learning network will enable Norway's citizenry to receive updated skills to ensure that all Norwegians are optimally prepared to face the technological demands of the New Economy 

America's Learning Exchange - http://www.alx.org/

Fathom - http://www.fathom.com

 

 Social Capital & Community Oriented Knowledge Exchanges


Many experiments are underway to leverage on-line e-knowledge market-places and exchanges for the sustainable development of of communities through on-line knowledge exchange - " knowledge for development"
 
Community Of Science - http://www.cos.com/
 
The Global Knowledge Partnership - http://www.globalknowledge.org/
 
Mental Health Knowledge Exchange Network - http://www.mentalhealth.org/
 
The UK National Computing Centre is a managing partner in an initiative to bring a national knowledge-trading programme on to the UK commercial scene. - http://www.ncc.co.uk/standards/projects/kt21.html

Diversity Directory Mind Exchange.com - http://www.mindexchange.com/
 
Silicon Valley World Internet Center - http://www.worldinternetcenter.com/

Local government information and communication system (KIKOS)
http://public.deutsche-bank.de/global/ui/oes/nav_oes.nsf/frameset/CIWT-4K8GT8?OpenDocument

 
Vertical Knowledge Exchanges
.Vertically Oriented Knowledge Exchanges :- ( Industry specific )

The Construction Industry Knowledge Exchange ( UK ) http://www.knowledgeexchange.org.uk/ke/

The Independent Knowledge & Community Network For Energy :- http://www.energyforum.net/
e-Lance, Intellectual Capital, or Human Capital , Talent or Project Exchanges
Whether within the enterprise or outside of it, the human capital exchange will become a preferred channel for the dynamic balancing of human capital demand and supply conditions. 
 
e-Lance -www.elance.com

Aquent - www.aquent.com

 
Hello Brain - www.hellobrain.com
 

 

 
Links To Other Resources
KM.Gov http://www.km.gov/index.html
National Institute for Government Innovation http://www.nigi.org
e-Gov.com http://www.e-gov.com/knowledge_management
KM at George Washington University http://km.gwu.edu/km/index.cfm
Booz Allen & Hamilton e-Gov Web: E-Gov news of interest http://www.bah.com/e-government/cionews.html
Access America e-gov e-zine http://www.accessamerica.gov

Building Knowledge Assets for the Advancement of Science

Dr. Walter L. Warnick, Director
DOE Office of Scientific and Technical Information

http://www.osti.gov/speeches/km.html
UN

E-government has five guiding principles:
  • Building services around citizensí choices
  • Making government and its services more accessible
  • Social inclusion
  • Providing information responsibly
  • Using IT and human resources effectively and efficiently

What then is e-government? Stated succinctly, it is a permanent commitment by government to improve the relationship between the private citizen and the public sector through enhanced, cost-effective and efficient delivery of services, information and knowledge. It is the practical realization of the best that government has to offer.

http://www.unpan.org/egovernment2.asp
eGovlinks.com http://www.egovlinks.com/
US - Department Of The Navy - CIO http://www.don-imit.navy.mil/
  http://www.ieg.ibm.com/
UK On-Line http://www.e-envoy.gov.uk/egov_index.htm
EDS http://www.policity.com/esd/
KnowNet Initiative
http://www.cddc.vt.edu/knownet/internetinfo-groups.html
Cisco http://www.cisco.com/warp/public/779/govtaffs/people/
e_government.html
CIO Council - USA http://www.cio.gov/
e-Government New Zealand http://www.e-government.govt.nz/
US Senate e-Gov Site http://www.senate.gov/~gov_affairs/egov/
World Bank http://www1.worldbank.org/publicsector/egov/
Inter-Governmental Technology Leadership Consortium http://www.excelgov.org/techcon/egovex/
Council For Excellence In Government http://www.excelgov.org/

State and Federal E-Government in the United States, 2001Darrell M. West, Brown University

http://www.insidepolitics.org/egovt01us.html
Kablenet.com ( UK ) http://www.kablenet.com/
Center For Technology In Government http://www.ctg.albany.edu/
World Markets Research Centre Global E-Government Survey 2001 http://www.worldmarketsanalysis.com/e_gov_report.html
eCommerce.gov http://www.ecommerce.gov/
European Commission http://europa.eu.int/information_society/eeurope/
action_plan/egov/text_en.htm
FirstGov.gov ( US ) http://www.firstgov.gov/
Belgium http://www.government-online.be/
EzGov.com http://www.ezgov.com/
Singapore http://www.gov.sg/
Victoria ( Australia ) Government On-Line Resource http://www.go.vic.gov.au/
Whitehouse Office Of Management & Budget (USA) http://www.whitehouse.gov/omb/pubpress/2001-54.html
IDeA UK http://www.idea.gov.uk/transformation/
Briefing Book On e-Gov http://www.netcaucus.org/books/egov2001/
Centre-For e-Government.com http://www.centre-for-egovernment.com/newopenframe.html
New York State Office For Technology http://www.oft.state.ny.us/ecommerce/
Development Gateway.org http://www.developmentgateway.org/
IADB.org http://www.iadb.org/ict4dev/gov.htm
BT StepChange.gov http://www.bt.com/stepchange/
ASPANET.org http://www.aspanet.org/solutions/egov.html
European Centre For Customer Strategies http://www.eccs.uk.com/

Book

dot.gov
AN E-BUSINESS PLAN FOR GOVERNMENT
by Douglas Holmes

http://www.nbrealey-books.com

http://www.dougholmes.com

 
 

 

 
Media
IntelligentKM http://www.intelligentkm.com/
KMReview http://www.melcrum.com/
ITtoolbox http://knowledgemanagement.ittoolbox.com/
KMNews http://www.kmnews.com
KnowMap http://www.knowmap.com/
Journal Of Knowledge Management Practice http://www.tlainc.com/
   
Civic.com http://www.civic.com
Federal Computer Week http://www.fcw.com
e-Gov Journal http://www.e-gov.com/egovjournal/news/index.pl
Government Computer News http://www.gcn.com/gcn/index.html
Government Computer News - State & Local http://www.gcn.com/state/index.html
Washtech.com http://www.washtech.com/
Government Technology http://www.govtech.net/
Government Technology Solution Centre http://govt-tech.govtech.net/govcenter/
Technology In Government - Canada http://www.plesman.com
e-Government Bulletin ( UK) http://www.headstar.com/egb/
Business2.0 Web Guide - Government & Public Sector http://www.business2.com/webguide/0,1660,972,FF.html
Government Executive Magazine http://www.govexec.com
eCommerce Times http://www.ecommercetimes.com/
CIO Magazine Research Center http://www.cio.com/research/government/
Line56.com http://www.line56.com/

I
f you are interested in learning more about joining our research group as an e-gov collaborative knowledge provider or funding sponsor, or would like to placed on our e-gov global community contact list for updates,  please contact : Bryan Davis at bdavis@kikm.org or call 416-651-1837. 
 
 

Last updated January 2002.